Terms of Sale

Last updated: June 10, 2026

These Terms of Sale govern the sale of products and services through the website https://scanspace.cy/ (“the Website”) by SCANSPACE HOLDING LTD (“the Seller”, “We”, “Us” or “Our”). They apply to every order You place through the Website. By placing an order, You confirm that You accept these Terms of Sale.

To complete before publishing: insert the Company registration number and VAT number (Section 1); confirm what You sell (physical goods, digital content, and/or services) and adjust Sections 9–11 accordingly; insert delivery methods, areas, costs and estimated times (Section 7); insert accepted payment methods (Section 6); and decide who bears the cost of returning goods (Section 9).

1. Seller Details

SCANSPACE HOLDING LTD
Registered address: Charalampou Mouskou, 20-1A, 8010, Paphos, Cyprus
Company registration number: [insert]
VAT number: [insert]
Email: info@scanspace.cy

2. Definitions

Consumer
means a natural person acting for purposes outside their trade, business, craft or profession.
Products
means the goods, digital content and/or services offered for sale on the Website.
Order
means Your offer to purchase Products through the Website.
Contract
means the contract of sale between You and the Seller, formed in accordance with Section 4.
Durable medium
means any instrument (such as email) that allows information to be stored and reproduced unchanged.

3. Pre-Contractual Information

Before You place an Order, the Website provides, in a clear and comprehensible manner: the main characteristics of the Products; the total price including taxes (or, where the price cannot reasonably be calculated in advance, the manner in which it is calculated); any delivery costs and additional charges; the arrangements for payment, delivery and performance; and information about the right of withdrawal where it applies. This information forms part of the Contract.

4. How a Contract Is Formed

  1. You select the Products and add them to Your basket.
  2. Before submitting Your Order, You can review and amend it and correct any input errors. The order process clearly identifies the point at which You assume an obligation to pay (“order with obligation to pay”).
  3. Submitting Your Order constitutes an offer by You to purchase the Products. It does not by itself form a Contract.
  4. We will acknowledge receipt of Your Order without undue delay by email.
  5. The Contract is formed only when We send You a confirmation that the Products have been accepted for fulfilment (or dispatched, in the case of goods). If We cannot fulfil Your Order, We will inform You and will not charge You, or will refund any amount already paid.

The Contract may be concluded in [English / Greek / Russian — confirm]. We retain a record of the Contract and will make it accessible to You on request.

5. Prices and VAT

Prices are shown on the Website and are stated in [EUR — confirm]. Unless stated otherwise, prices include VAT at the applicable rate. Delivery costs and any other charges are shown separately before You complete Your Order. We take reasonable care to ensure prices are correct; if We discover an obvious pricing error after You order, We will contact You to confirm whether You wish to proceed at the correct price or to cancel.

6. Payment

We accept the following payment methods: [insert, e.g. card payments, etc.]. Payment is processed by our payment service providers; We do not store full payment card details. Payment is taken [at the time of order / on dispatch — confirm].

7. Delivery and Risk

We deliver to the following areas: [insert]. Estimated delivery times and costs are shown before You complete Your Order. Unless agreed otherwise, We will deliver without undue delay and within 30 days of the Contract being formed.

For Consumers, risk of loss or damage to goods passes to You when You (or a third party indicated by You, other than the carrier) take physical possession of the goods. Where You arrange Your own carrier not offered by Us, risk passes when the goods are handed to that carrier.

8. Right of Withdrawal (14 Days)

If You are a Consumer, You have the right to withdraw from a distance Contract within 14 days without giving any reason, in accordance with EU and Cyprus consumer law.

For goods, the period ends 14 days after the day on which You (or a third party indicated by You) acquire physical possession of the goods (or the last item, in the case of multiple items in one order).

For services and for digital content not supplied on a tangible medium, the period ends 14 days after the day the Contract is concluded, subject to the exceptions in Section 10.

To exercise this right, You must inform Us of Your decision by a clear statement (for example, a letter or email to info@scanspace.cy) before the 14-day period expires. You may use the model withdrawal form in the Annex, but it is not obligatory. To meet the deadline, it is sufficient to send Your communication before the period ends.

Effects of withdrawal

If You withdraw, We will reimburse all payments received from You, including standard delivery costs (but not any extra cost arising from Your choice of a more expensive delivery type), without undue delay and no later than 14 days after the day We are informed of Your decision. We will use the same means of payment You used, unless You expressly agree otherwise; You will not incur any fees for the reimbursement.

For goods, We may withhold reimbursement until We have received the goods back or You have supplied evidence of having sent them, whichever is earlier. You must send back the goods without undue delay and no later than 14 days after informing Us of Your withdrawal. [You will bear the direct cost of returning the goods. / We will bear the cost of returning the goods. — choose one.] You are responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

9. Returns and Refunds

Returns under the right of withdrawal are handled as set out in Section 8. This does not affect Your statutory rights where Products are faulty or not as described (see Section 11). To start a return, contact Us at info@scanspace.cy.

10. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to certain contracts, to the extent permitted by law, including: goods made to Your specifications or clearly personalized; sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery; goods which are liable to deteriorate or expire rapidly; sealed audio, video or computer software which were unsealed after delivery; and services that have been fully performed where performance began with Your prior express consent and acknowledgment that You would lose the right of withdrawal once the contract is fully performed. For digital content supplied not on a tangible medium, You lose the right of withdrawal where performance has begun with Your prior express consent and acknowledgment that the right would thereby be lost.

Adjust this list to match what You actually sell. Remove categories that do not apply, and make sure the relevant consents (for services / digital content) are actually collected during checkout.

11. Legal Guarantee of Conformity

We are under a legal duty to supply Products that conform with the Contract. If You are a Consumer, You are entitled to a legal guarantee that goods (and, where applicable, digital content and services) conform with the Contract for a period of at least two years from delivery, in accordance with applicable law.

If a Product does not conform, You are entitled, free of charge, to have it brought into conformity — normally by repair or replacement — and, where that is not possible, completed within a reasonable time, or causes significant inconvenience, to a proportionate price reduction or to terminate the Contract (except where the lack of conformity is minor). These statutory rights are in addition to, and not affected by, the right of withdrawal in Section 8. Any commercial guarantee We may offer is additional to, and does not replace, these statutory rights.

12. Liability

Nothing in these Terms of Sale excludes or limits Our liability where it would be unlawful to do so, including liability for death or personal injury caused by Our negligence, for fraud, or for any statutory rights You have as a Consumer that cannot be excluded or limited. Subject to that, We are responsible for foreseeable loss and damage caused by Us, but not for loss or damage that is not foreseeable or that arises from Your failure to follow reasonable instructions.

13. Complaints and Dispute Resolution

If You have a complaint, please contact Us at info@scanspace.cy and We will try to resolve it promptly. If We cannot resolve it, You may, as a Consumer, refer the matter to a competent alternative dispute resolution (ADR) body or to the courts. You retain the right to bring proceedings in the courts of Your country of residence where applicable law so provides.

The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 — do not reference or link to it.

14. Governing Law

These Terms of Sale are governed by the laws of Cyprus. Where You are a Consumer resident in the EU/EEA, this does not deprive You of the protection of the mandatory consumer-protection provisions of the law of Your country of residence.

15. Changes

We may update these Terms of Sale from time to time. The version in force at the time You place an Order applies to that Order.

16. Contact Us

  • By email: info@scanspace.cy
  • By post: SCANSPACE HOLDING LTD, Charalampou Mouskou, 20-1A, 8010, Paphos, Cyprus

Annex — Model Withdrawal Form

(Complete and return this form only if You wish to withdraw from the Contract.)

To: SCANSPACE HOLDING LTD, Charalampou Mouskou, 20-1A, 8010, Paphos, Cyprus — info@scanspace.cy

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / for the provision of the following service:

_______________________________________________

Ordered on / received on: _______________________

Name of consumer(s): ___________________________

Address of consumer(s): _________________________

Signature of consumer(s) (only if this form is notified on paper): _______________________

Date: _______________________